FAQ: How to use my Globalfy business bank account

What you will find in this article:

Globalfy’s new one-click banking solution is here to make things easier for entrepreneurs from all over the world. You’ll be able to get an American bank account for your business without having to leave your home country.

You don’t even have to be a US resident to enjoy the benefits of the American economic system any more. Learn all about opening your account and get all the answers you need about using it right here.

Here are the frequently asked questions about the usage of Globalfy’s brand-new banking service. For more specific scenarios or queries you can contact customer support.

person using atm

What payment service providers do Globalfy business bank accounts accept?

PayPal, Wise, etc, and all the payment service providers traditional banks accept.

Where does Globalfy keep my funds?

All funds are kept in Blue Ridge Bank N.A, an FDIC-insured institution.

What security measures does Globalfy take to protect my funds?

Our platform has been tested by several third-party security companies. Transactions made within the Globalfy banking service system are insured by the FDIC for up to USD 250,000, under Blue Ridge Bank N.A’s license. And as an extra security step, a 2FA (Twilio Authy) confirmation is required to access all sensitive bank account information.

What is Twilio Authy?

Twilio Authy is a software that enables users to have a single mobile app for all of their two-factor authentication (2FA) accounts and sync them across multiple devices, even accessing them on desktop apps.

Can I use my Globalfy VISA business debit card outside the United States?

The VISA business debit card provided by Globalfy through our banking partner is accepted internationally and in more than 29 million businesses across the world.

Do I have to notify Globalfy if I travel to other countries to use my card?

No. VISA business debit cards are ready for use anywhere, at any time.

Is Zelle or Cashapp available for Globalfy business bank accounts?

Cashapp yes, but not Zelle.

How long until my physical debit card arrives?

After you request your VISA debit card on our web app, it may take up to 5–10 business days to arrive at your US address. At the moment, we only ship cards inside the US.

Regarding the virtual debit card, it is available instantly.

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Can I apply for a credit card?

We still don’t have a credit card function. We’ll most likely have more information in the future with more details.

Will I be able to apply for loans for my company?

Yes, but not with Globalfy’s banking service.

What do I do if I can’t log in?

Request password restoration or get in touch with customer service by going to globalfy.com/help.

I lost my debit card. How do block it?

Log into the system and go to Cards, select the card you lost, click on the button to the right, and select Block card.

How do I close my account?

On https://app.globalfy,com, go to  Settings > Permanently close bank account.

Can I make cash withdrawals from ATMs located outside the US?

Yes, but local ATM provider fees might apply.

What ATMs can I use to withdraw money?

Click here and find a Visa ATM near you.

What is an ACH transfer?

ACH is an electronic money transfer between banks that allows money to be pulled from an account or to be “pushed” online to accounts from other banks. It is one of the main ways to send or receive money online.

How do I add money to my Globalfy VISA business debit card?

The debit card is connected to the available balance on your bank account. To add money to the bank account, you can do a domestic wire transfer, ACH, or add your account to your payment service provider or marketplaces, such as Amazon, Stripe, and PayPal.

Can I cash checks with my Globalfy account?

Checks are not processed by our platform yet.

woman holding debit card

Can I make international transfers with my Globalfy account?

At the moment, Globalfy’s banking service does not support sending or receiving international wires directly. However, you can use tools such as Wise to make international wires.

I’m having problems creating the PIN for the card

Contact customer support via globalfy.com/help so our representatives can open a ticket to solve the problem.

How do I track my card shipment?

As the card is not shipped in a registered envelope, it cannot be tracked.

Where can I get the business bank account information, such as account number, routing number, etc?

You can check your account info on the left menu once you log into https://app.globalfy.com. Click on Transfers and check the details on top of the page or download the Get Confirmation Letter file available on your left menu.

How many debit cards can a company have per account?

There are no limits for team members, and each team member can have one card of each type (digital or physical).

Can I deposit cash at ATMs?

Not at the moment.

There’s a charge I don’t recognize on my card. What should I do?

  1. Go to our system and block your card.
  2. Call VISA to dispute the charge.

More about Globalfy’s banking services

Globalfy business bank accounts are the solution for hundreds of business owners across the globe. Open up your business account now and charge your clients in US dollars.

In case you need more info or have a more specific query, please contact customer support and we’ll gladly help you.

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